Frequently Asked Questions
Everything you need to know about our conscious shopping experience.
What makes your products 'Ethical'?
We partner exclusively with fair-trade certified artisans and manufacturers who guarantee living wages, safe working conditions, and zero child labor throughout our entire supply chain.
Are your materials 100% natural?
Yes, we prioritize organic fibers, plant-based dyes, and sustainably harvested woods. Each product description includes a full breakdown of the raw materials used.
How long does shipping take?
Standard shipping typically takes 5-7 business days. We use carbon-neutral shipping partners and plastic-free packaging to ensure your delivery is as eco-friendly as the product inside.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping is the responsibility of the customer to help reduce unnecessary carbon emissions from frequent transit.
Do you offer international shipping?
Currently, we ship to North America, Europe, and Australia. We are actively working on expanding our logistics to reach more global communities while maintaining our commitment to low-impact transport.
How should I care for my handcrafted items?
Since our products are made from natural materials without harsh chemical stabilizers, we recommend gentle cleaning methods such as hand-washing or using pH-neutral soaps to preserve their longevity.